Lorikeet is a platform for AI concierges in complex, regulated businesses. One brain, every channel — chat, voice, email and SMS — grounded in Blys's help centre and the booking system. Below is a working demo, loaded with a Sydney test customer and a Paris test customer. Open the chat and try it in English, in French, or both.
Four skills live right now: book an appointment, manage an existing one, advise on service and therapist choice, and handle payments or refunds. Speaks English, French, German, Spanish, Italian — mirror whichever one you open in.
Click any prompt to copy it, then paste into chat. Or just open the chat and type.
The voice version runs the same brain, the same skills and the same policy — with native French, German, Spanish and the other European languages Blys's new markets speak. The AU phone line is being provisioned via our Twilio bundle; we'll ping you once it's live.
Test customers on file
Use either email and the concierge finds the account. Any other email shows how it handles an unmatched lookup — a graceful "no record on that email, want to try another?" rather than a dead end.
Six behaviours shaped around Blys's two-sided marketplace, help-centre policies and European launches — not a template.
The concierge mirrors the customer's language end-to-end — English, French, German, Spanish, Swedish, Norwegian. Mid-conversation switches are clean. Prices quote in the customer's local currency (EUR in Paris, GBP in London, AUD in Sydney).
Every booking, reschedule, cancellation or refund is quoted back ("that's a 60-minute Deep Tissue at 12 Hunter Street, A$119 — lock it in?") and only fires after a yes. Nothing happens on a "maybe" or a half-formed request.
The pregnancy policy, the cancellation window, the couples-massage rule — all read from Blys's live help centre at answer time. The demo scraped 150+ articles; a real deployment points at the same source your team reads.
Cancellation outside the 24-hour window? Full refund, issued in-conversation. Complaint about a past session? Not an auto-refund — captured, tagged and handed off to Blys's service-quality team with the context already written.
The same concierge that handles the chat widget takes the phone call and answers the Freshdesk email. Same skills, same policy, same voice — so a customer who switches channel mid-journey doesn't get a stranger.
Medical questions beyond the help centre? Points to a GP check. Services Blys doesn't offer in a city? Names the cities it does. No invented policies, no made-up prices, no "I'll check" that never resolves.
From today's demo to the concierge owning the routine volume across Blys's Australian and European markets.
Point the concierge at Blys's live help centre, the provider operations manual and your Freshdesk macros. Responses stop being grounded in a demo scrape and start being grounded in the same sources the team reads.
The concierge intercepts the inbound volume that doesn't need a write — availability, pricing, policy, service matching, what's included. Three weeks to live. Nothing touches the booking system yet. Highest-leverage lane for the new European markets.
Create bookings, reschedule, cancel, process refunds under policy — all directly from the conversation, with quote-back and confirmation before every write. Edge cases hand off to the Blys team with the context captured.
One concierge, every channel, every language Blys operates in. The chat widget on getblys.com, the local phone line in each European market, the inbox that answers the same question a hundred times a month — all answered by the same brain with the same policy.
French, German, Swedish, Norwegian support runs off the same concierge — no language-matched hiring, no offshore handoffs, no "please wait for an agent who speaks your language". The expansion lifts without the support cost scaling with it.
The "benign" questions — what's included, what cities you cover, how to update an address, where's my booking — stop hitting the support team. The concierge handles them 24/7 and your team keeps the complex calls.
Every reschedule, cancel and refund the concierge processes is logged with the tool call, the customer's confirmation and the policy that applied. "Did we charge the cancellation fee correctly?" becomes a queryable dataset, not a Freshdesk search.
Once customer-side is covered, the same concierge can own the provider-side flows — onboarding questions, payout queries, availability updates, NDIS compliance checks. One brain, both sides of the marketplace.
Pre-booking confirmation calls the day before, no-show nudges, dormant-customer win-back — the same concierge can reach out, with the same voice and policy. The cost base turns into a growth lever.
Warm, judgement-free, friendly, professional. No sycophantic openers, no "I'm an AI assistant", no two-stage answers that make it feel like a chatbot. The demo copy is the production copy.
A short workshop to shape the booking-system integration, the Freshdesk routing, and the European-language rollout against Blys's live stack.
Talk to the team
